Terms & Conditions
All Celebration Cakes made by The Naked Vegan are subject to the following terms and conditions
Please read these terms and conditions carefully and print out a copy for your records. Nothing contained within these terms and conditions affects your statutory rights as a consumer.
Our commitment to customer satisfaction is of utmost importance and we will always endeavour to help so if you have any queries please do not hesitate to contact us.
All quotations are valid for 7 days from the date they are provided. Your quotation order form will confirm your date, Celebration cake design and information.
All Celebration cake orders require a non-refundable deposit of 25% of the total cost to secure your booking and date. Cake bookings with less than 4 weeks’ notice require the full cost paid of the cake at time of booking.
Final Payment & Non-Payments
The final balance of your Celebration cake must be paid by BACS or Debit/Credit Card at least 4 weeks prior to your date and the full amount is stated on your order form.
In the event that no payment has been made the order will not be completed until payment is made in full. Subsequent completion of the order will be subject to availability and cannot be guaranteed. We can accept no responsibility for any loss or for non-delivery under these circumstances. The customer will be responsible for the payment of any additional charges which have been incurred as a result of payment failure.
A 25% deposit is paid in order to secure your order and the event date, this deposit is non-refundable. We can only take on a limited number of Celebration cake orders per month. We decline other orders requested for the same date once your date is secure, to ensure we can dedicate the time on your cake therefore any cancellation results in a loss of earnings. We may have also purchase equipment, tools, cutters, moulds etc in advance, spent time researching your design, techniques, creating a sample box, consultation, sketch and premade handmade sugar decorations. For these reasons in the event of cancellation our policy is as follows…
within 10 days from the delivery date – 100% of the total cost will be invoiced
11 plus days plus from delivery date
Alterations and Changes
Any changes to your cake design, specification and flavours of your cake can be made up to 2 weeks before delivery/collection. All alterations must be confirmed by email using the same email address used to book the cake and agreed by us. Some alterations can affect the price which will be discussed with you.
Design & Decoration
Whilst we will endeavour to match designs and colours provided all, cakes are handmade, and differences will naturally occur. As a handmade product no two cakes will ever be identical and small flaws or imperfections do exist with any handmade food product. We reserve the right to use our artistic judgment when designing and creating your cake and may need to adjust your design accordingly. If we should have to significantly alter the design, we will discuss this with you first.
We photograph every cake and we reserve the right to use any photographs for display or promotion without compensation to you.
All our cakes do not contain any dairy, eggs or animal-derived ingredients therefore are 100% vegan, we will also make gluten-free cakes on request.
Please be aware all cakes are prepared in a working kitchen which handles and stores common allergens and uses ingredients which ‘may contain traces’ therefore we do not recommend ordering if you have an allergy to any of the most common 14 allergens.
Although we do not recommend ordering if you have a severe food allergy (e.g. severe nut allergy) we do cater for customers who have mild intolerances or follow a diet based on excluding ingredients based on their beliefs. We always handle with care and have undertaken extra allergen awareness training to reflect this however we can never guarantee no trace of an ingredient nor take responsibility for other products labelled free from used (e.g. gluten free flour, dairy free spread etc).
It is your responsibility to inform us by email of any persons that have allergies in regards to the Cake and other products being supplied by The Naked Vegan, please contact us to discuss any questions you may have. We are always happy to share more information about ingredients used and help as much as possible. We always issue the venue with a full allergen breakdown for the cakes which is made available to you and guests.
Best Before Date / Storage
Your cake is designed and baked to ensure it is fresh for the date of your event, we cannot guarantee its quality if it’s consumed after the event. Our cakes are made with natural ingredients so we do not add any additives or preservatives to extend the shelf life such as a supermarket cake.
Freezing the cake can preserve any left over and we recommend wrapping twice with cling film and once with tin foil to avoid freezer burn. Please bear in mind that it will affect the visual appearance of the icing, as condensation will form upon defrosting.
Sugar paste cakes should not be refrigerated, as it will cause condensation to form on the surface of the icing, ruins colours, pipe work, edible lace and any sugar flowers or models
If fresh flowers are to be used on the cake it is the responsibility of the florist to determine flower safety and safe food practices. You acknowledge that fresh flowers are not a food product, and may contain pesticides, insects, dirt, or other contaminants, we use a reputable suppler or our flowers who only uses natural grown flowers and every effort to avoid cross contamination. Other non-edible decorations such as dowels in tiered cakes, ribbons or wires in some sugar flowers must be removed before serving or eating.
Celebration Cake Delivery and Set Up (If required)
We pride ourselves in being experienced at delivering Celebration cakes, setting up at your chosen venue at its best and never had any issues. We take a short video clip and photograph your Celebration cake from all angles before leaving your cake and we require a signature from the venue to confirm the cake has been delivered and in good condition.
We are not responsible for any damage to the cake after setup has been complete (e.g. venue moving the cake, adults or children knocking the cake etc). You are responsible in organising a secure table and environment for the cake. Celebration cakes are very heavy and require a level, safe and sturdy table with no direct sunlight or hot conditions.
We don’t recommend naked or semi naked cakes during the very hot summer months and cannot take responsibility if the Celebration cake needs to be cut earlier due to heat. We always fridge naked/semi-naked Celebration cakes prior to delivery to make sure they are firm when transported and assembled at the venue.
Celebration cakes which are to be collected directly from The Naked Vegan must be collected at a pre-arranged time. A signature is required upon collection confirming that you have received your order in good condition, happy with the design and confirm that The Naked Vegan cannot be responsible for any damage once left the premises. If a tiered cake is collected, we stack and dowel all our cakes correctly and we highly recommend you never travel with a cake on someone’s lap or a passenger seat but only a flat surface such as boot.
When things don’t go to plan
We pride ourselves on a professional yet personal friendly service so welcome you to contact us with any queries and would take any complaint very seriously. If you have concerns about your cake, please notify us upon collection or delivery of the cake before signing the disclaimer to say you are satisfied so we have the opportunity to rectify any issues.
In the unlikely event you would like to make a complaint we will require the product back for further investigation therefore an immediate refund may not always be possible. Cakes, or part of cakes, must be returned within 24 hours to ensure we are able to fairly assess the nature of the complaint. The cake must have been stored at the correct temperature and in the box we supplied, out of the sun and away from damp conditions or heat.
Refunds will be given on the basis of the cake being inedible and cannot take responsibility for such examples of personal taste, ordering too much cake or customers who have simply changed their mind. All refunds are at discretion of The Naked Vegan and the maximum refund we offer is the value of the cake and further compensation is not available.
In the very rare and unlikely event that The Naked Vegan is unable to fulfil your order due to circumstances beyond our control (e.g. car accident, poor road or traffic conditions, ill health, act of God). We cannot be held liable for more than the cost price of ordered cake and a full refund will be given.