Right of withdrawal

Our customer service personnel are available from Monday to Friday, 9am to 5pm. If you wish to discuss a new order, have a query regarding an existing order you can contact us by email sarahhenakedvegan.co.uk

Ordering

Cake, donuts and other products orders can be placed online. Information about customisation options, minimum orders and lead-times can be found in the relevant product description section on our online shop. Alternatively, you can send an email to sarahhenakedvegan.co.uk

Changes to Existing Orders

Please note that any changes to your existing order may be chargeable.  We therefore recommend that customers always double check order details, such as dates, cake size and personal messages, before confirming their order as we may not able to offer refunds or replacements if incorrect information has been given.

Cancellation

If you wish to cancel your cake order you must give us the following minimum notice to qualify for a credit or refund:

5 working days before delivery or collection

All personalised decorations, 10 days before delivery or collection.

Refunds & Returns Policy

We will always do our best to prepare, pack and deliver your product(s) with the utmost care. Nevertheless, accidents can happen and so we ask that you check your order is correct before signing your delivery/disclaimer note. In the unlikely event that you find your order is incorrect, incomplete or damaged on delivery, please inform us immediately by email with photographic evidence and we will do our best to send a replacement in time.

To claim a credit or refund, please return the item to us for inspection or provide photographic evidence together with a proof of purchase online receipt within 48 hours upon receipt. Unfortunately, we are not able to offer any refunds without the requested evidence and proof of purchase.  Please note that we can only credit a refund to the card used to purchase the item.

    For full details please see our Terms & Conditions