Bespoke Cakes Terms and Conditions

 

Wedding Cake Terms & Conditions


All Wedding Cakes made by The Naked Vegan are subject to the following terms and conditions

Ingredients

We use only the finest ingredients in all our products.

Sponge, flavoured and chocolate cakes, are made to be eaten on the day of the celebration. The cakes are made in premises in which nuts are used, every effort is taken to keep ingredients separate however cakes may contain traces of nuts or nut oil.

Storage

Fondant or Sugar paste is not designed to be refrigerated and as such cakes with this icing should be stored in a cool dry place, preferably in the box they were supplied in, refrigeration may cause colours to run.

Orders

We require six months’ notice on wedding cakes however we may accept short notice cakes subject to the availability of the date required.

Any cake ordered from a picture or photo of a cake produced by any other cake maker, can only be reproduced by The Naked Vegan as our interpretation of that cake and will not be an exact reproduction of the cake in the picture or photo because all our cakes are handmade.

Deposits

We require a £50 deposit on placement of order for all cakes, which is deducted from the final balance payable. Deposits are non-refundable.

Final Balance Payments

50% of balance, is payable 3 months prior to wedding date final balance payment is due 1 month prior to the wedding date. 

Cancellation

Cancellation when design has been chosen.  Deposits are non-refundable and non-transferable. Full payment of the cake balance is required if cancellation is within 1 month of the wedding date, 50% of cake balance is required if cancellation is within month 2 or 3 of the wedding date, cancellations must be submitted by email and must be the same account that all other correspondence has been used, any other medium such as social media for example Facebook, Twitter etc, will not be accepted.  On receipt of the cancellation you will be sent confirmation by email and information of any amounts due at the cancellation date, these amounts must be paid within 7 days of confirmation email, any unpaid balances will be pursued through the small claims court and customers will be responsible for costs and expenses incurred in this process.

Cancellation when design has not been chosen. Deposits are non-refundable and non-transferable.  If cake design has not been confirmed 3 months prior to the wedding date could result in the order being cancelled.

If the cake is cancelled within 3 to 1 month of the wedding date 50% of the agreed cost will becomes due. If the cake is cancelled 1 month prior to the wedding date the whole of the agreed cost will becomes due.

Viewing

Please note cakes with sponge tiers may not be completed until the day prior to/or the day of the celebration to ensure the cakes are as fresh as possible

Disputes

Any refund given for disputes regarding a cake design or production of a design are completely at the discretion of The Naked Vegan and are not automatic.  Full refunds will never be given for any cake which has been consumed regardless of dispute, as consumption of the cake is viewed as your acceptance that the cake is adequate for the purpose for which it has been supplied.  All cakes delivered to venues are photographed from different angles to show cake quality on delivery we do not accept any responsibility for loss or damage to the cake or items with the cake such as knives, decorations and stands, once the cake has been delivered to a venue or collected from our shop, or for loss, damage or non-delivery under unavoidable or exceptional circumstances. This in no way affects your statutory rights.

Delivery

Cakes will be delivered and set up subject to availability; any arrangements for delivery may be subject to change, however prior notice will be given where possible.

Cakes that are to be collected from our premises are done so by prearranged time and date only.

Publication

From time to time our designs are published in national wedding cake magazines and other publications, we reserve the right to use any image of a cake made by The Naked Vegan for publication at a later date.

Return of Hired Equipment

Deposits are taken for all equipment.   All equipment must be returned within 3 days of the wedding date (unless alternative arrangements have been agreed prior to wedding in writing) or extra charges may be levied to cover hire costs.  Any damages to equipment will incur a reduction of deposit returned in order to cover costs of repair or replacement.

By placing an order for a Wedding are you are agreeing to these Terms and Conditions

Address The Naked Vegan

 

 

Bespoke Cake Terms & Conditions


All Bespoke Cakes made by The Naked Vegan are subject to the following terms and conditions

Ingredients

We use only the finest ingredients in all our products.

Sponge, flavoured and chocolate cakes, are made to be eaten on the day of the celebration. The cakes are made in premises in which nuts are used, every effort is taken to keep ingredients separate however cakes may contain traces of nuts or nut oil.

Storage

Fondant or Sugar paste is not designed to be refrigerated and as such cakes with this icing should be stored in a cool dry place, preferably in the box they were supplied in, refrigeration may cause colours to run.

Orders

We require one months’ notice on bespoke cakes however we may accept short notice cakes subject to the availability of the date required.

Any cake ordered from a picture or photo of a cake produced by any other cake maker, can only be reproduced by The Naked Vegan as our interpretation of that cake and will not be an exact reproduction of the cake in the picture or photo because all our cakes are handmade.

Deposits

We require a 50% deposit on placement of order for all cakes, which is deducted from the final balance payable. Deposits are non-refundable.

Final Balance Payments

100% of the balance, is payable 2 weeks prior to the date agreed for delivery. 

Cancellation

Cancellation when design has been chosen.  Deposits are non-refundable and non-transferable. Cancellations must be submitted by email and must be the same account that all other correspondence has been used, any other medium such as social media for example Facebook, Twitter etc, will not be accepted.  On receipt of the cancellation you will be sent confirmation by email and information of any amounts due at the cancellation date, these amounts must be paid within 7 days of confirmation email, any unpaid balances will be pursued through the small claims court and customers will be responsible for costs and expenses incurred in this process.

Cancellation when design has not been chosen. Deposits are non-refundable and non-transferable.  If cake design has not been confirmed 2 weeks prior to the agreed date this could result in the order being cancelled.

If the cake is cancelled within 1 month of the date 50% of the agreed cost will becomes due. If the cake is cancelled 2 weeks prior to the agreed date the whole of the agreed cost will becomes due.

Viewing

Please note cakes with sponge tiers may not be completed until the day prior to/or the day of the celebration to ensure the cakes are as fresh as possible

Disputes

Any refund given for disputes regarding a cake design or production of a design are completely at the discretion of The Naked Vegan and are not automatic.  Full refunds will never be given for any cake which has been consumed regardless of dispute, as consumption of the cake is viewed as your acceptance that the cake is adequate for the purpose for which it has been supplied.  All cakes delivered to venues are photographed from different angles to show cake quality on delivery we do not accept any responsibility for loss or damage to the cake or items with the cake such as knives, decorations and stands, once the cake has been delivered to a venue or collected from our shop, or for loss, damage or non-delivery under unavoidable or exceptional circumstances. This in no way affects your statutory rights.

Delivery

Cakes will be delivered and set up subject to availability; any arrangements for delivery may be subject to change, however prior notice will be given where possible.

Cakes are to be collected from our premises at a prearranged time and date only.

Publication

From time to time our designs are published in national wedding cake magazines and other publications, we reserve the right to use any image of any cake made by The Naked Vegan for publication at a later date.

 

By placing an order for a bespoke cake you are agreeing to these Terms and Conditions

Contact person Sarah
Email sarah@thenakedvegan.co.uk